Refund policy
Return & Refund Policy
Overview
Due to the nature of our products, all ice sales are considered final and non-refundable once delivered.
Ice is a perishable product, and its condition is affected by handling, storage, and environmental factors outside of our control after delivery.
No Returns or Refunds
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect quantity ordered by the customer
- Delays caused by customer unavailability at delivery
- Improper storage after delivery
Once the order has been successfully delivered, it is deemed accepted by the customer.
Delivery Responsibility
It is the customer’s responsibility to:
- Be available during the agreed delivery window
- Provide accurate delivery details
- Ensure proper storage (freezer or suitable conditions) immediately upon receipt
We are not responsible for any melting or product condition changes after delivery.
Damaged or Incorrect Orders
If you receive:
- The wrong product
- A significantly damaged delivery
You must notify us within 10 minutes of delivery by phone or message, including photo evidence.
If verified, we may offer:
- A replacement (subject to availability), or
- A partial or full refund at our discretion
Missed Deliveries
If the customer is unavailable during the agreed delivery time:
- The order may be cancelled without refund, or
- A redelivery fee may apply
Contact Us
For any delivery issues, please contact us immediately:
- Phone: [07574 927 847]
Final Note
By placing an order with us, you agree to this Return & Refund Policy.