How We Deliver Ice in London

Every bag of Nice Ice is made at our own factory in Tottenham, London N17, and delivered by our own drivers in -18°C refrigerated vans. No couriers, no parcel networks: the ice goes from our freezers into our vans and straight to your door. Here is how our ice delivery in London works, from the factory to your bar, kitchen, event or shop.

1. Made fresh at our London factory

Our factory in Tottenham (Unit 2A-2B, Triumph Trading Estate, Tariff Road, N17 0EB) makes up to 50 tonnes of ice a day. We have been supplying London since 2018. The ice is bagged and stored frozen until it goes out on a van:

• 12kg bags of cube ice, the standard bag for bars, restaurants and events
• 12kg bags of crushed ice, for cocktails, seafood displays and chilling
• 6 × 2kg retail packs, for shops and off-licences
• Dry ice in 5kg packs (10kg minimum, at least 2 days' notice)

2. Frozen vans, frozen ice

Ice is only useful if it arrives frozen. That is why every Nice Ice delivery travels in one of our own refrigerated vans, kept at -18°C, the same temperature as a commercial freezer. The ice goes from our factory into a frozen van, so it stays hard and dry on the road and reaches you ready to use, even on a hot summer day or a long route across London.

We run a fleet of 10 vans, which lets us cover the whole of London every day from Monday to Saturday.

3. Our own drivers

Your ice is delivered by the Nice Ice delivery team, not by a third-party courier. Bags go from the frozen van to you in the delivery slot you booked. If you need to tell us something about access, parking or where to leave the ice, call us on 020 3841 5700 or message us on WhatsApp 07574 927 847.

4. Delivery days and time slots

• Next-day delivery: order by 8pm and we deliver the next day.
• Monday to Saturday, including bank holidays. We are closed on Sundays.
• Choose your slot: morning (8am–1pm) or afternoon (1pm–5pm). You pick the date and slot when you order.
• Same-day delivery: call us on 020 3841 5700 in the morning and we will do our best to deliver the same day (phone orders only). See same-day ice delivery.

5. Where we deliver and what it costs

Delivery is free across London from 5 bags. Each 6 × 2kg pack counts as one bag towards the 5. Some outer postcodes have a £15 or £20 delivery charge. Check your postcode on our delivery areas page. For 1 to 4 bags, message us on WhatsApp on 07574 927 847 and we will arrange it.

A 12kg bag costs £10. Larger orders cost less, applied automatically at checkout: £8 a bag from 20 bags and £7 a bag from 30 bags. See bulk ice prices.

6. Regular deliveries for businesses

Bars, pubs, restaurants, hotels, cafés, caterers and shops can order online for each delivery or set up a trade account. Get a quote for regular or large orders.

7. After your delivery

If anything is wrong with your order, such as a missing bag or a damaged bag, please tell us on the same day by phone or WhatsApp so we can put it right.

Delivery questions

Is the ice delivered frozen? Yes. Every order travels in a -18°C refrigerated van from our factory, so the ice arrives frozen and ready to use.

Do you use couriers? No. Nice Ice delivers with its own vans and its own drivers.

What time will my ice arrive? In the slot you choose when you order: morning (8am–1pm) or afternoon (1pm–5pm), Monday to Saturday.

Can I get ice delivered today? Call 020 3841 5700 in the morning. Same-day delivery is arranged by phone only.

What is the minimum order for free delivery? 5 bags (12kg bags or 6 × 2kg packs). For 1 to 4 bags, message us on WhatsApp and we will arrange it.

Do you deliver on Sundays? No. We deliver Monday to Saturday, including bank holidays.

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